From Government of Indonesia

Jamsostek Gets ISO Certification

State-owned workers' insurance company PT Jamsostek has received ISO certification setting international standards for the company in providing services to its customers.

The ISO 9001:2000 certification was presented by president of PT SGS Indonesia Robert James Rom Paris to Jamsostek president director Hotbonar Sinaga, The Jakarta Post reported on Monday (23/4/07).

Rom Paris said the certification would prompt a cultural change in Jamsostek's management and the company's future direction.

"The handing over of the certificate involves a long process and demands the company's commitment to implement internationally standardized quality management in investing its assets and providing service to the public," he said. "The certification is an international recognition of the company in terms of the delivery of services to satisfy customers, good corporate governance and transparency."

The certification was granted after SGS Indonesia and PT Surveyor Indonesia conducted a five-month audit of Jamsostek's investment and service systems from December 2006 to March 2007.

Sinaga said the certification would improve the company's status as a national financial institution as well as improve its services to workers as customers.

He said that receiving the certification means Jamsostek has to ensure its investments and services to workers follow international standards. "We are required to comply with international quality management in investing our assets and delivering services to our customers. For instance, Jamsostek will deposit its funds in banks certified by SGS and protect our workers with social security programs," he said.

Jamsostek manages almost Rp50 trillion ($5.3 billion) in assets with some 25 million workers registered with the company. However, only about 7.9 million workers are active and many employers have reported only a part of their workforce or their gross monthly salaries to Jamsostek.
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