Hmmm -- I am guessing you have recently stepped off the plane from Australia. Graduates who have studied overseas are never going to be interested in call centre work. why? bescause it is viewed as a low level position, because mummy and daddy wouldnt be very pleased spending all that money on an overseas education only for their off-spring to do call centre work and finally because if they can afford overseas education then they can afford to sit around doing bugger all while eating in to the family fortune.

If you would like some professional assistance in getting call centre staff that are English speaking let me know and I will put you in touch with a good outsourcing company

....call centres 'somehow manages to sum up everything that's wrong with our world'. But what, indeed, exemplifies the failure of the neoliberal world to live up to its own PR better than the call centre? Even so, the universality of bad experiences with call centres does nothing to unsettle the operating assumption that capitalism is inherently efficient, as if the problems with call centres weren't the systemic consequences of a logic of Capital which means organisations are so fixated on making profits that they can't actually sell you anything. As if structural incompetence and bureaucratic bungling were aberrations in the smoothly running digital nervous system of Bill Gates's fantasy.
The call centre experience distills the political phenomenology of late capitalism: the boredom and frustration punctuated by cheerily piped PR, the repeating of the same dreary details many times to different poorly trained and badly informed operatives, the building rage that must remain impotent because it can have no legitimate object, since – as is very quickly clear to the caller – there is no-one who knows, and no-one who could do anything even if they could. Anger can only be a matter of venting; it is aggression in a vacuum, directed at someone who is a fellow victim of the system but with whom there is no possibility of communality. Just as the anger has no proper object, it will have no effect. In this experience of a system that is unresponsive, impersonal, centreless, abstract and fragmentary, you are as close as you can be to confronting the artificial stupidity of Capital in itself.
Call centre angst is one more illustration of the way that Kafka is poorly understood as a writer of totalitarianism; a decentralized, market Stalinist bureaucracy is far more Kafkaesque than one in which there is a central authority.
'I didn't know it was like that, certainly,' said K. 'I couldn't know of all these peculiarities, but I didn't put much confidence in those telephone conversations and I was always aware that the only things of any importance were those that happened in the Castle itself.'
'No,' said the Superintendent, holding firmly onto the word, 'these telephone replies from the Castle certainly have a meaning, why shouldn't they? How could a message given by an official from the Castle not be important?'


(thanks to Mark Fisher, my main man)

Just stumbled across this gem from a few months ago. Bloody hell, I think I'll just read this out loud to the next mobile phone provider call center fellow-victim who I have to deal with. Have to translate it first, of course. But spot on. Better than being reduced to a quivering mess of frustrated rage, demanding to speak to someone who can explain the reasons behind the company's illogical rules.