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#100835 - 03 Jun 09 08:05 Jailed for complaining about hospital service
KuKuKaChu Moderator Offline
Pooh Bah

Registered: 09 Oct 05
Posts: 10790
Loc: Centre of the Universe
are you thinking about using the Omni International Hospital in Tangerang? think again. forget the spoiled brat malaysian princes and princesses, this is what indonesians should really be paying attention to.

Customer detained for writing email complaint

TANGERANG: Prita Mulyasari has been accused of defamation against Omni International Hospital in Serpong, Tangerang, for writing a complaint in a mailing list.

The housewife is currently being detained in Tangerang women penitentiary by the district prosecutors' office, vivanews.com reported Thursday.

Indonesian Human Rights and Legal Aid Association (PBHI) coordinator Anggara said Prita complained in an email about the hospital's services when she had a health check on Aug 7.

"She wrote the email because the hospital ignored her when she asked for her medical records," Anggara said.

The patient's complaints should not have been considered as defamation because as a customer, she had a right to complain, he said.

"We condemned the hospitals and doctors treating Prita for ignoring the patient and instead filing a civil lawsuit and criminal prosecution against her on Sept. 8."

Prita lost the civil law suit and is currently waiting for the criminal prosecution court session next week. -JP



Menulis di Internet Dipenjara
Ganjar: Email Keluhan Pribadi Tidak Termasuk Pelanggaran
Aprizal Rahmatullah - detikNews

Jakarta - Perbuatan Prita Mulyasari (32) yang mengirimkan email berisi keluhan tentang pelayanan RS Omni Internasional kepada teman-teman pribadinya belum bisa dikategorikan pelanggaran dalam UU Informasi dan Transaksi Elektronik (UU ITE). Hal itu karena email tersebut sifatnya keluhan pribadi.

"Jika hanya bersifat keluhan pribadi ya saya rasa tidak (termasuk pelanggaran) ya. Sama seperti kita kirim SMS ke teman. Kecuali jika ada motif tertentu maka di sinilah harus dibuktikan motifnya apa," ujar mantan anggota Panitia Khusus (Pansus) UU ITE Ganjar Pranowo saat berbincang dengan detikcom, Selasa (2/6/2009).

Ganjar menambahkan, perbuatan Prita yang mengirimkan email tersebut mungkin saja tanpa motif. "Kecuali kalau teman-temannya menyebarluaskan terus ditambah-tambahi, semua pihak bisa dipertanggungjawabkan," ungkapnya.

Menurut Ganjar, perbuatan pencemaran nama baik sebagaimana diatur dalam Pasal 27 Ayat (3) UU ITE mempunyai syarat pembuktian yang cukup sulit. Seseorang yang melanggar harus dibuktikan memiliki motif sengaja mencemarkan nama baik.

Oleh karenanya penyidik jangan gegabah menggunakan pasal tersebut jika belum mempunyai bukti yang cukup. "Karena ini di dunia maya jadi berbeda dengan dunia riil," tambahnya.

Sebelumnya, Prita ditahan karena dituduh melakukan pencemaran nama baik terhadap RS Omni lewat internet. Kasus yang menimpa Prita ini berawal dari email yang dia kirim kepada teman-temannya seputar keluhannya terhadap RS Omni. Email tersebut kemudian menyebar ke publik lewat milis-milis.

Dalam emailnya, Prita merasa dibohongi oleh diagnosa dokter ketika dirawat di RS tersebut pada Agustus 2008. Dokter semula memvonis Prita menderita demam berdarah, namun kemudian menyatakan dia terkena virus udara. Tak hanya itu, dokter memberikan berbagai macam suntikan dengan dosis tinggi, sehingga Prita mengalami sesak nafas.

Saat hendak pindah ke RS lainnya, Prita mengajukan komplain karena kesulitan mendapatkan hasil laboratorium medis. Namun, keluhannya kepada RS Omni itu tidak pernah ditanggapi, sehingga dia mengungkapkan kronologi peristiwa yang menimpanya kepada teman-temannya melalui email dan berharap agar hanya dia saja yang mengalami hal serupa.

Saat ini Prita telah ditahan di Lapas Wanita Tangerang, Banten. Selain dijerat dengan pasal pencemaran nama baik, Prita juga dikenai Pasal 27 ayat (3) UU ITE No 11/2008.
(ape/nwk)
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#100836 - 03 Jun 09 09:19 Re: Jailed for complaining about hospital service [Re: KuKuKaChu]
KuKuKaChu Moderator Offline
Pooh Bah

Registered: 09 Oct 05
Posts: 10790
Loc: Centre of the Universe
ah, so it seems at least some indonesians are sufficiently outraged by this matter!! there is a facebook group, Dukung Prita Mulyasari, just started about this issue! (one mentioned in the report below has been deleted for some reason.)

Menulis di Internet Dipenjara
Tembus 10 Ribu Member, Facebooker Target Penangguhan Penahanan Prita
Nograhany Widhi K - detikNews

Jakarta - Kelompok 'Dukungan bagi Ibu Prita Mulyasari' di Facebook menembus lebih 19 ribu anggota, jauh melebihi target, 7.500 anggota. Dengan banyaknya dukungan ini, facebooker mentargetkan setidaknya Prita mendapat penangguhan penahanan.

"Kita ingin menanggguhkan penahanan atau menganulir keputusan hakim. Ingin Bu Prita pulang dulu, sebisa mungkin. Kalau hasil terbaik ya menganulir putusan hakim, tapi minimal dia tidak ditahan," tegas Enda Nasution, administrator kaukus 'Dukungan bagi Ibu Prita Mulyasari'.

Enda yang dihubungi detikcom, Selasa (2/6/2009) berpendapat penahanan bagi Prita tidak masuk akal karena selaina ditahan, Prita dijerat dengan UU Informasi dan Transaksi Elektronik (ITE), bukan dengan UU Perlindungan Konsumen.

Dedengkot blogger Indonesia ini juga menjelaskan, dengan dukungan sebesar itu, maka untuk melakukan sesuatu bagi Prita menjadi lebih mudah. Apalagi para anggota dukungan bisa dikontak melalui internet secara langsung.

"10 Ribu member bisa kita kontak lewat situs secara langsung jika ingin melakukan sesuatu. Entah bantuan materi atau immateri, tergantung apa langkah yang akan kita ambil selanjutnya," jelas dia.

Hari ini, langkah para facebooker itu mulai dikonkretkan. Mereka akan mengadakan rapat menentukan langkah selanjutnya di kantor Aliansi Jurnalis Independen (AJI) pusat.

Penelusuran detikcom di Facebook hari Rabu (3/6/2009), kelompok yang dimotori Enda ini berhasil menggaet lebih dari 18 ribu pendukung. (nwk/nwk)
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#100837 - 03 Jun 09 10:05 Re: Jailed for complaining about hospital service [Re: KuKuKaChu]
bulegaul Offline
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Registered: 15 Nov 05
Posts: 260
Loc: Batavia
shit like this makes me glad I'm leaving next month!!!
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#100838 - 03 Jun 09 10:06 Re: Jailed for complaining about hospital service [Re: bulegaul]
KuKuKaChu Moderator Offline
Pooh Bah

Registered: 09 Oct 05
Posts: 10790
Loc: Centre of the Universe
yep, this is exactly the sort of stuff that can wear you down in indonesia.
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#100839 - 03 Jun 09 10:30 Re: Jailed for complaining about hospital service [Re: KuKuKaChu]
Sammy Jankis Offline
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Registered: 21 Oct 07
Posts: 490
Loc: Manila, Philippines
Already there are some quite rocket scientist level postings on the facebook wall for this group...

ini lah buah dari sekuler kapilatilsm,,,,apakah kita masih mempertahankan sistem kufur yang berlaku saat ini..?

This is the fruit of secular capitalism,,, Why do we still maintain this kufur system which prevails..?

Never mind that the prosecutor is Muslim and, statistically, so are those who brought the complaint against her in the first place.

Religion is such a fucking waste of time and clouds real issues such as this one... >:(
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#100840 - 03 Jun 09 10:39 Re: Jailed for complaining about hospital service [Re: Sammy Jankis]
KuKuKaChu Moderator Offline
Pooh Bah

Registered: 09 Oct 05
Posts: 10790
Loc: Centre of the Universe
infidel system? well, yes, i guess, sort of ... not a very helpful comment. especially as probably nearly all involved in the establishment and running of this hospital are muslim.


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#100841 - 03 Jun 09 10:44 Re: Jailed for complaining about hospital service [Re: KuKuKaChu]
Sammy Jankis Offline
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Registered: 21 Oct 07
Posts: 490
Loc: Manila, Philippines
FATWAH!! FAAAATWAAAAAH!!!!!
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#100842 - 03 Jun 09 12:30 Re: Jailed for complaining about hospital service [Re: Sammy Jankis]
KuKuKaChu Moderator Offline
Pooh Bah

Registered: 09 Oct 05
Posts: 10790
Loc: Centre of the Universe
Omni Hospital Seek Second Win in Libel Case
Tuesday, 02 June, 2009 | 20:28 WIB

Tempo Interactive, Jakarta: An Indonesian mother detained by the police for libel lawsuit filed by an international hospital chain in Tangerang, Banten Province will be tried on Thursday this week.

Prita Mulyasari, 32, a mother of two was detained since May 13 at Tangerang Penitentiary for female inmates, for forwarding complaint letter on the services she received from Alam Sutra Omni Internasional Hospital in Serpong.

Spokesman for Jakarta police Adjutant Senior Commissioner Chyshnanda said on Tuesday (2/6) Prita was charged for defamation. Tangerang Municipal Court said trial to begin on Thursday (4/6).

Prita was treated at hospital in August last year as she was suffering from fever nausea and headache and distributed complaint letter through several mailing-lists.

She could face maximum sentence of five years behind bars for the charges, after a civil court ruled in favor of the hospital on May 100 and ordered Prita to pay the hospital Rp 261 million.

JONIANSYAH | RUDY P | MUSTAFA SILALAHI
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#100844 - 03 Jun 09 12:32 Re: Jailed for complaining about hospital service [Re: KuKuKaChu]
KuKuKaChu Moderator Offline
Pooh Bah

Registered: 09 Oct 05
Posts: 10790
Loc: Centre of the Universe
Press Council supports detained ex-patient

The Jakarta Post , Jakarta | Wed, 06/03/2009 10:33 AM | Jakarta

The Indonesian Press Council plans to visit and show support to Prita Mulyasari, a housewife who has been detained for defamation allegations after complaining over the Internet about receiving allegedly substandard hospital treatment, at Tangerang Women's Penitentiary on Wednesday.

Abdullah Alamudi, a member of the council, told Kompas.com that the council would also protest Tangerang High Prosecutors' Office over Prita's case.

She was charged or violating Articles 27 of the Electronic Information Transaction Law and Article 310 and 311 of the Criminal Code, which carry a maximum sentence of six years in jail.

He said the council has found peculiarities in the case and would send letters to the Attorney General's Office and the president.

Prita has spent three weeks at Tangerang Women Penitentiary after being accused of defamation by Omni International Hospital in Serpong, Tangerang. She was separated from her two children, Khairan Ananta, 3, and Ranariya, 15 months old, and therefore unable to breast feed the latter.

Her story has created a buzz over the Internet with support pouring in through blogs and a Facebook cause titled Dukungan Bagi Ibu Prita Mulyasari, Penulis Surat Keluhan Melalui Internet yang Dipenjara (Support for Ibu Prita Mulyasari, Arrested Internet Complaint Author). About 27,000 people have joined the cause by Wednesday morning.

Prita said her Aug. 27, 2008 email — titled Penipuan (Fraud by) Omni International Hospital Alam Sutera Tangerang — revealed her disappointment over the hospital's poor service, its management's arrogance and its doctors’ inability to diagnose her illness during her treatment at the hospital from Aug. 7 to 12.


In a September 2008 civil lawsuit, the court ordered her to pay Rp 50 million (US$4,761) of the Rp 400 million compensation demanded by the hospital, as well as make a public apology in two printed media. (dre)
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#100849 - 03 Jun 09 17:00 Re: Jailed for complaining about hospital service [Re: KuKuKaChu]
KuKuKaChu Moderator Offline
Pooh Bah

Registered: 09 Oct 05
Posts: 10790
Loc: Centre of the Universe
this issue is now turning into a circus, with election teams from JK-Win and Mega-Pro attempting to use it to political advantage. Mega even went to the jail just now to meet the woman involved! what a joke!
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#100850 - 03 Jun 09 17:14 Re: Jailed for complaining about hospital service [Re: KuKuKaChu]
Sammy Jankis Offline
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Registered: 21 Oct 07
Posts: 490
Loc: Manila, Philippines
Quoting: KuKuKaChu
this issue is now turning into a circus, with election teams from JK-Win and Mega-Pro attempting to use it to political advantage. Mega even went to the jail just now to meet the woman involved! what a joke!


You've been here FAR too long to be surprised. You aren't, are you?
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#100851 - 03 Jun 09 17:16 Re: Jailed for complaining about hospital service [Re: Sammy Jankis]
KuKuKaChu Moderator Offline
Pooh Bah

Registered: 09 Oct 05
Posts: 10790
Loc: Centre of the Universe
well, ok, i wasn't *that* surprised. i just thought they'd have a little more self-respect. clearly not!
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KuKuKaChu: dangerously too sophisticated

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#100852 - 03 Jun 09 17:26 Re: Jailed for complaining about hospital service [Re: KuKuKaChu]
KuKuKaChu Moderator Offline
Pooh Bah

Registered: 09 Oct 05
Posts: 10790
Loc: Centre of the Universe
Prita Mulyasari has been released! conveniently coinciding with a visit from Megawati ...

so now we know what it takes to get people out of jail in indonesia.
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#100853 - 03 Jun 09 17:28 Re: Jailed for complaining about hospital service [Re: KuKuKaChu]
Sammy Jankis Offline
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Registered: 21 Oct 07
Posts: 490
Loc: Manila, Philippines
The gravedigger keeps diggin' away for poor ol' RSOI with little stories like:

"RS OMNI TAK TAKUT GERAKAN BOIKOT DI FACEBOOK"

English: "OMNI HOSPITAL DOESN'T FEAR BOYCOTT MOVEMENT ON FACEBOOK"

Idiotic tools. I hope they find out quite soon how effective the internet can be in this arena.


Edited by Sammy Jankis (03 Jun 09 17:32)
Edit Reason: GERAKAN
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#100854 - 03 Jun 09 17:36 Re: Jailed for complaining about hospital service [Re: Sammy Jankis]
Piss Salon Offline
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Registered: 27 Jun 06
Posts: 4039
Loc: Jakpus
16,000 Join Web Fight for Jailed Mother

More than 16,000 people have joined an online support group on Facebook for a mother currently in prison for a “defamatory” e-mail she sent out about the standard of care in an exclusive Tangerang hospital.

The plight of 32-year-old Prita Mulyasari, who has two children, has also caught the attention of the National Commission on Human Rights (Komnas HAM) and nongovermental organizations like the Indonesian Consumers Foundation (YLKI) and the Indonesian Legal Aid and Human Rights Association (PBHI).

In a statement released on Monday, the PBHI demanded that the Tangerang District Court, which ruled against Prita in a civil case last month and ordered she be taken into custody pending a criminal hearing this week, reverse its decision and free her.

It also demanded that the House of Representatives and the Constitutional Court revise the Criminal Code’s defamation section because it was frequently used to restrict free speech.

“Prita was shocked because she never thought this case would have the ramifications it did, believing that she was just sharing her thoughts with her friends,” her sister Carolina Siswo Pratiwi told The Jakarta Globe on Tuesday.

Prita was taken into custody on May 13 after losing a civil case brought by the Omni International Hospital in Banten. She could face a six-year prison sentence and a Rp 1 billion ($98,000) fine if found guilty in a criminal trial.

The case began in August 2008 when Prita wrote an e-mail detailing her experience as a patient at Omni to 10 friends. The note quickly spread before the hospital found out about it.

Prita wrote that Omni staff first diagnosed her with dengue fever, but later said that she had a virus and gave her an injection.

She said her condition then worsened and she began to feel numbness. She decided to switch hospitals and asked Omni to provide her with the original diagnosis. The hospital, however, refused, saying that it was not part of her official medical history.

Prita alleged “fraud” on the part of the hospital because of the withheld diagnosis.

Andri Nugraha, Prita’s husband, said that she sometimes lapsed into depression because of her confinement in Tangerang Prison and her separation from her two young children.

“I can’t thank you and everyone else enough, especially the nongovernmental organizations for giving their support,” he said, adding that his family had met with Komnas HAM ahead of Prita’s scheduled appearance in court on Thursday.

Komnas HAM commissioner Nurkholis said that Prita’s case could set a terrible legal precedent and endanger free speech.

“First things first: we need to get her out of jail because her children need her,” he said after visiting Prita at the prison.

Nurkholis said Omni should have limited its legal action to civil court. “We can’t really interfere with the civil case, but taking it into criminal territory is exaggerating matters,” he said.

Omni’s lawyer, Heribertus Hartojo, alleged that Prita’s e-mail had caused the firm substantial financial losses from patient boycotts and frozen business deals.

Heribertus said that Omni had tried to settle the case out of court by asking Prita to publicly apologize and drop her demand for the original diagnosis, but no agreement was reached.

“The family insisted on their stance [against apologizing] and was not cooperative,” he said.

Andri, however, denied this.

“We never wanted to do this the hard way and we never intended to report the case as malpractice,” he said. “We always hoped Omni would settle the case outside of court, but they don’t seem to be interested.”
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#100855 - 03 Jun 09 17:37 Re: Jailed for complaining about hospital service [Re: Piss Salon]
Piss Salon Offline
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Registered: 27 Jun 06
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Facebook protest now has 53,000 members.

http://apps.facebook.com/causes/290597/48310038?m=95ac708a
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place within us love that truly gives, tenderness that truly unites, self-offering that tells the truth and does not deceive, forgiveness that truly receives, loving physical union that welcomes

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#100856 - 03 Jun 09 17:42 Re: Jailed for complaining about hospital service [Re: Piss Salon]
Sammy Jankis Offline
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Registered: 21 Oct 07
Posts: 490
Loc: Manila, Philippines
Quoting: Piss Salon
Omni’s lawyer, Heribertus Hartojo, alleged that Prita’s email had caused the firm substantial financial losses from patient boycotts and frozen business deals.


Well, if her email didn't cause substantial financial loss, then Omni's triple flame-broiled whopper of bone-headed moves certainly will!

Service Business 101: If you piss on the shoes of a consumer, for God's sake DON'T make it public by turning said consumer into a martyr.
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#100857 - 03 Jun 09 18:05 Re: Jailed for complaining about hospital service [Re: Sammy Jankis]
Piss Salon Offline
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Registered: 27 Jun 06
Posts: 4039
Loc: Jakpus
She's out but still under city arrest. Facebook now 60,000.
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place within us love that truly gives, tenderness that truly unites, self-offering that tells the truth and does not deceive, forgiveness that truly receives, loving physical union that welcomes

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#100858 - 03 Jun 09 18:17 Re: Jailed for complaining about hospital service [Re: Sammy Jankis]
Derek Gratis Offline
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Registered: 30 May 09
Posts: 517
Loc: Proxima Centauri
Quoting: Sammy Jankis
Quoting: Piss Salon
Omni’s lawyer, Heribertus Hartojo, alleged that Prita’s email had caused the firm substantial financial losses from patient boycotts and frozen business deals.


Well, if her email didn't cause substantial financial loss, then Omni's triple flame-broiled whopper of bone-headed moves certainly will!

Service Business 101: If you piss on the shoes of a consumer, for God's sake DON'T make it public by turning said consumer into a martyr.


Exactly Sir Jankis. The stupid buggers. I'm more interested in the toe rag of a judge that allowed this bint to be locked up though. I certainly won't be choosing Omni for my impending sex change op.


Edited by Derek Gratis (03 Jun 09 18:20)
Edit Reason: cock replaced with fanny
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#100859 - 03 Jun 09 18:37 Re: Jailed for complaining about hospital service [Re: Derek Gratis]
Piss Salon Offline
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Registered: 27 Jun 06
Posts: 4039
Loc: Jakpus
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place within us love that truly gives, tenderness that truly unites, self-offering that tells the truth and does not deceive, forgiveness that truly receives, loving physical union that welcomes

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#100860 - 03 Jun 09 18:43 Re: Jailed for complaining about hospital service [Re: Piss Salon]
KuKuKaChu Moderator Offline
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Registered: 09 Oct 05
Posts: 10790
Loc: Centre of the Universe
Quoting: Piss Salon
And the boycott campaign begins.

http://www.facebook.com/pages/Say-No-To-RS-OMNI-Internasional-Tangerang/87380835097?ref=mf

i've joined up already!! make the fuckers pay!!
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#100864 - 03 Jun 09 18:58 Re: Jailed for complaining about hospital service [Re: KuKuKaChu]
Sammy Jankis Offline
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Registered: 21 Oct 07
Posts: 490
Loc: Manila, Philippines
Ditto, I just joined up!

If you think about it, this could end up changing a lot of things (at least consumer rights-wise) here in Indonesia. And even better, isn't it nice to prove how fucking stupid all those mewling mullahs are for bitching about the dangers of facebook?
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#100865 - 03 Jun 09 19:01 Re: Jailed for complaining about hospital service [Re: Sammy Jankis]
Derek Gratis Offline
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Registered: 30 May 09
Posts: 517
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Time for a Hate Project post SJ.
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#100866 - 03 Jun 09 19:12 Re: Jailed for complaining about hospital service [Re: Derek Gratis]
Sammy Jankis Offline
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Registered: 21 Oct 07
Posts: 490
Loc: Manila, Philippines
Quoting: Derek Gratis
Time for a Hate Project post SJ.


*wrings hands maniacally*
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#100869 - 04 Jun 09 02:57 Re: Jailed for complaining about hospital service [Re: Sammy Jankis]
Piss Salon Offline
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Registered: 27 Jun 06
Posts: 4039
Loc: Jakpus
Hasn't been one for a while. Hate project that is.

Questions clearly have to be asked as to the motivations of the hospital involved? Not why the column hasn't been updated but the Prita horror story.

Was is misdiagnosis on the part of the hospital? I mean, is Dengue so common that something as simple as the mumps can be overlooked? Perhaps.

What is more likely, given my somewhat cynical nature, is that they knew she had medical insurance and wanted to extract as much money out her and her insurer as possible, in the mistaken belief that she was a typical Indonesian who would raise no objection to being shafted for as long and hard as they wanted.

Sure, private hospitals have to make a return on investment - some of the hospitals are more than decent - but fucking 'customers' over when they are at their most vulnerable is an absolute disgrace.

The C-section scam they pull in hospitals is a prime example but what else do these soulless money worshipers get away with? Anybody?

Counterfeit drugs is another major problem and is one of the reasons that Indonesia made the US's piracy black list. Nobody reported it of course, instead focusing on illegal DVDs.

Put it this way: What medical professional would 'sell' a pill to a dying patient (or rather their families) knowing its fake and will result in their deaths?

And of course, bigger picture (its a bigger picture to me cause I'm in the prime of my life and I don't care about health issues) is that nasty Law on Electronic Information and Transactions.

Funny Cut and paste from Post:

Legal adviser for the communications and information minister, Edmon Makarim, said Wednesday the libel case implicating housewife Prita Mulyasari could not justify calls for revocation of the 2008 law on Electronic Information and Transaction due to suspicion that it would stifle freedom of speech.

Prita is charged with Article 27 of the law after she sent an e-mail containing her complaints about services at Omni International Hospital Alam Sutera in Tangerang, Banten.

“Don't judge the law if you don't know what exactly happened. The trial has not even started yet,” Edmon told a seminar at University of Indonesia in Depok, West Java.

“Who knows there was a conspiracy behind the case. We know that hospital business today is also full of competitions,” he added.

“I don't want to comment on Prita's particular case. The point is, if you, transmit slander through internet, you are subject to criminal charges,” Edmon said.
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